{"id":26,"date":"2012-11-06T12:44:28","date_gmt":"2012-11-06T04:44:28","guid":{"rendered":"http:\/\/amktransformations.com\/hp_wordpress\/?page_id=26"},"modified":"2016-05-26T15:44:19","modified_gmt":"2016-05-26T07:44:19","slug":"path-to-professional-excellence-programmes","status":"publish","type":"page","link":"http:\/\/amktransformations.com\/hp_wordpress\/path-to-professional-excellence-programmes\/","title":{"rendered":"PATH\u2122 to the Caring Professional – New Hires"},"content":{"rendered":"

 
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\nThe facilitators were very supportive. One amazing thing they did was to let us take charge of our own learning. They are awesome!
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\nGoh Hsiao Chee<\/a>
\nPATH to the Caring Professional, 11-12 May 2016
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\nThe PATH to the Caring Professional programme exceeded my expectations. Before the programme, I expected to learn more about banking products and processes instead of self-improving skills and techniques. I also felt that everyone had the chance to talk and to express themselves without any judgement at all.
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\nCatherine Yap Man Kuan<\/a>
\nParticipant on the PATH to the Caring Professional, 28-29 March 2016
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PATH\u2122 to the Caring Professional is specifically designed for new hires like Catherine.<\/span><\/p>\n

What has been observed repeatedly in analysis of front-liners and executives in many companies is that while they may be skilled in product and technical knowledge they may not have in place the necessary people skills to interact well with customers. Our research shows that once new hires have the skills and mindset to co-create a service culture which has empathy at heart, they can then step into the customers shoes and provide the best customer service they possibly could.<\/span><\/p>\n

AMKT facilitators specialise in co-creating the conditions for participants to learn at their best. And that means participants like Catherine are able to develop their self-confidence and motivation to embrace the best practice skills they need as outstanding customer service professionals. <\/span><\/p>\n

The rationale is for new hires to integrate from the very start, an empathic customer service mindset alongside their knowledge acquisition and application of products and sales skills, vital to their work as front liners.<\/span><\/p>\n

Most participants such as Catherine, find that PATH\u2122 to the Caring Professional exceeds their expectations as they are given a chance to explore themselves in more ways than they could imagine. This enables them to build their confidence and belief in themselves to face the many challenges in their working and personal lives. <\/span><\/p>\n

By the end of this interactive 2 day workshop, PATH\u2122 <\/b>Explorers<\/b> will be able to:<\/span><\/p>\n

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Learn at their <\/b>personal <\/b>best<\/b>, via:<\/span><\/p>\n