{"id":671,"date":"2015-09-03T10:29:44","date_gmt":"2015-09-03T02:29:44","guid":{"rendered":"http:\/\/amktransformations.com\/hp_wordpress\/?page_id=671"},"modified":"2016-04-05T12:42:23","modified_gmt":"2016-04-05T04:42:23","slug":"excellent-customer-experience","status":"publish","type":"page","link":"http:\/\/amktransformations.com\/hp_wordpress\/excellent-customer-experience\/","title":{"rendered":"PATH\u2122 to Exceptional Customer Experience"},"content":{"rendered":"

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Customer service has been identified as a key aspect of business that has enormous, often untapped, potential especially important at a time of economic uncertainty, when retaining customers is a priority.<\/span><\/p>\n

We have created this workshop to support your professional role of responding brilliantly to customer service situations, including those that involve escalated complaints. By studying \u201ccustomer experience\u201d exemplars, we know that responding to customers effectively, in the moment, involves specific thinking and attitudes, besides good technical skills. That\u2019s why we created a dynamic practical skill-building programme that enables you to zoom in on your own best practice and build on it.<\/span><\/p>\n

PATH\u2122 to Exceptional Customer Experience <\/strong>is a customised PATH\u2122 <\/strong>programme, designed to enable front-line staff to build on their skills by advancing their ability to successfully manage challenging <\/em>face-to-face customer situations and turn them into golden opportunities .<\/span><\/p>\n

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Programme Objectives:<\/strong><\/span><\/p>\n

By the end of this programme, front-line staff will be able to address challenging situations resourcefully, by displaying the following:<\/span><\/p>\n

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Mindset for creating Exceptional Customer Experiences, <\/strong><\/em>by demonstrating:<\/span><\/p>\n