Clean Consultation

Clean Modelling for life-long benefits

At AMKT, we consciously practice and share a "Clean" modelling approach, for more understanding, greater achievement and more meaningful collaboration with our clients.

At the heart of Clean Modelling is a set of "Clean" questions which were devised by psychologist, David Grove, that are remarkably simple and remarkably enabling.

We are the process experts - our clients are expert in the content and context. 

Here’s what you can expect if you and your organisation would like to talk with us.

We only work with clients where there is a match between what we offer and what our clients need and want. Our Clean approach to the consultation process helps both our clients and ourselves clarify the context, the purpose and the scope of any potential project. Our conversation begins with and is driven by clarifying the behavioural outcomes that our clients are seeking. Such clarity from the start then provides a basis for the measurement of results at the end of the project. The next step is to ensure that everyone involved buys into a compelling sense of what those outcomes will look like and sound like before proceeding further. Such due diligence ensures respect and buy in at every stage of consultation from all involved.

Outline of process steps

1. Initial scoping meeting to clarify needs and client outcomes.

Typically this would be with the project commissioner and perhaps a team stakeholder. AMKT utilizes clean language questions in this meeting to enable clients to clarify their thoughts/needs.

When we have a clear sense of the context, what is needed and that this matches what we can offer, we will outline the structure of any potential intervention.

And to ensure the likelihood of workplace engagement and transfer of classroom learning, we also request that our clients provide relevant scenarios and content.

2. Stakeholders Scoping/development session

Depending on the situation, the group size involved, and the specific purpose, this session may last between 1.5 and 4 hours and provides a group experience of our methodology and the benefits that include self-discovery as well as enhanced group collaboration. For example: In a recent project we had a morning session with 10 HOD's designed to a) to deepen awareness of their own and others’ biases and  patterns b) provide the conditions and tools for collaboration across diversity c) give them an experience of peer to peer clean coaching d) get buy-in for our 1-1 coaching approach.

And where face to face scoping isn't feasible, as with larger groups of middle managers/supervisors, we will engage in scoping with them by a short Clean questionnaire sent by email and or by focused phone conversations.

3. Next Steps – The Intervention & Feedback loops

We trust that our clients have all the resources they need to generate what is required by circumstances back at work. Our task is to provide a shared context in which they can individually and collectively access those resources and gain confidence in using them. 

A key part of our work is to build in a reporting and assessment day, typically, 4-6 weeks after an intervention. This consultation day is designed so that participants in small groups online or face to face, get to share their adventures with their new tools and discoveries. They then utilize the coaching tools acquired to coach each other in the moment on the call.  

The test is the degree to which they now display their new found abilities and competencies in the moment!

Naturally, further tracking is useful when feasible. And certainly we are keen to track via any current measurement tools applied in the organisation, like mystery shoppers for customer service, employee engagement via Gallup, amongst others.

4. Evaluation & Tracking

We trust that our clients have all the resources they need to generate what is required by circumstances back at work. Our task is to provide a shared context in which they can individually and collectively access those resources and gain confidence in using them. 

A key part of our work is to build in a reporting and assessment day, typically, 4-6 weeks after an intervention. This consultation day is designed so that participants in small groups online or face to face, get to share their adventures with their new tools and discoveries. They then utilize the coaching tools acquired to coach each other in the moment on the call.  

The test is the degree to which they now display their new found abilities and competencies in the moment!

Naturally, further tracking is useful when feasible. And certainly we are keen to track via any current measurement tools applied in the organisation, like mystery shoppers for customer service, employee engagement via Gallup, amongst others.

Each consultation is unique and different.

We see each consulting conversation as an opportunity to support you through the power of respectful neutral questions to examine the viability of a project from multiple perspectives. And then, a decision of what to do next and how we collaborate can be made… on a sound informed sound basis.

Curious?

It's only fair to share...Share on Facebook0Share on LinkedIn0Tweet about this on TwitterShare on Google+0Email this to someonePrint this page